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All orders accepted by Angel's Face are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained on this website are only intended to give a general idea of the products, specifications may vary slightly.
Angel's Face is a trading name of Little Linens Ltd. Company Number 05387629 with registered address 10 Queen street place, London, EC4R 1AG, United Kingdom
We aim to process all returns in 7 working days, once the returned item has been opened. During peak times this may be extended up to 28 days. As soon as we have processed your return or exchange, you will receive an email confirmation to the email you used to order with us. Items that are not defective or faulty must be returned within 30 days from the date of receipt for either an exchange or refund. All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags (still firmly attached). In the case of garments worn next to the body, these will only be accepted it the protective film is still in place. If you have requested an exchange, we will check your returned goods and will arrange for the exchange by confirming stock and send an email advising when the replacement has been sent out for you. We cannot always guarantee that we will have a replacement in stock. We will contact you and either exchange to the value of the original product ordered or you may request a refund.
Click this link if you are based in the United Kingdom to start your return or exchange https://angelsface.returns.international/
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 30 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. Please note, that we do not offer free returns. Returns are arranged by the customer on our returns portal*both the packaging and the goods themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.Please allow 7-10 working days from receipt of a return for us to process a refund or an exchange. Once a refund is processed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by Paypal, your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Click this link if you are based a international customer (not in the United Kingdom) to start your return or exchange https://web.global-e.com/returns/portal/oQuF
If you have requested a refund, we will check your returned items and confirm they are in a re-saleable condition before processing your refund. Your refund will usually be processed within 3 to 5 working days, and a credit will automatically be applied to your original method of payment. We do not refund duties and/or taxes if applicable.
If you haven’t received a refund yet, please check your bank account or contact your credit card company, there may be some processing time before your refund is officially posted. If you have still not received your refund, please contact us at firstname.lastname@example.org.
Defective goods can be returned within 30 days of purchase for an exchange or refund. After 30 days, we’ll repair or replace the product in accordance with the terms of the UK’s Consumer Rights Act 2015.
If you are returning a gift, please remember to include the original order number, or name of the person who placed the order, with your return. Refunds for gifted items can only be made to the original payment account otherwise we can offer an exchange.
Last updated: Oct. 7, 2022
The Angel's Face mobile message service (the "Service") is operated by Angel's Face (“Angel's Face”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Angel's Face’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Angel's Face through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Angel's Face. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to AngelsFace or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Angel's Face mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to AngelsFace or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.