Skip to content

Terms & Conditions

General

All orders accepted by Angel's Face are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained on this website are only intended to give a general idea of the products, specifications may vary slightly.

Returns & Exchanges

We aim to process all returns in 7 working days, once the returned item has been opened. During peak times this may be extended up to 28 days. As soon as we have processed your return or exchange, you will receive an email confirmation to the email you used to order with us. Items that are not defective or faulty must be returned within 30 days from the date of receipt for either an exchange or refund. All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags (still firmly attached). In the case of garments worn next to the body, these will only be accepted it the protective film is still in place. If you have requested an exchange, we will check your returned goods and will arrange for the exchange by confirming stock and send an email advising when the replacement has been sent out for you. We cannot always guarantee that we will have a replacement in stock. We will contact you and either exchange to the value of the original product ordered or you may request a refund.

How to return or exchange and item in the UK

Returned items should be accompanied by the original packing note and preferably in the original packaging. Please write ‘RETURNED GOODS’ on the outside of the box so we can process your return as quickly as possible. The original packing note contains a form to complete to advise us what you would like to do, please put this in the box for returning. We do not offer free returns; it is therefore your responsibility to return the items to us. We recommend using a tracked or signed for service.

Our returns address is:
Unit 16 Angel’s Face
Hill Park Farm
Wrotham Hill Road
Sevenoaks
Kent
TN15 7QA

From the EU & Rest of the World

Returned items should be accompanied by the original packing note and preferably in the original packaging. Please remember to label your parcel 'Returned Unwanted GB Merchandise' to avoid import duties and so we can process your return as quickly as possible. In the box there is a form to complete to advise us what you would like to do, please put this in the box for returning. All worldwide returns and exchanges must be sent to:

Our returns address is:
Unit 16 Angel's Face
Hill Park Farm
Wrotham Hill Road
Sevenoaks
TN15 7QA
United Kingdom

We advise using a traceable shipping service or purchasing shipping insurance to make sure we receive the item. If it goes missing during this time, we will not be held liable. We do not cover shipping costs for returns or exchanges.

Refunds

If you have requested a refund, we will check your returned items and confirm they are in a re-saleable condition before processing your refund. Your refund will usually be processed within 3 to 5 working days, and a credit will automatically be applied to your original method of payment. We do not refund duties and/or taxes if applicable.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account or contact your credit card company, there may be some processing time before your refund is officially posted. If you have still not received your refund, please contact us at customerservice@angels-face.co.uk.

Extended holiday return policy

Purchases made in December can be returned within 30 days or until the 14th of January, whichever is longer.

Faulty goods

Defective goods can be returned within 30 days of purchase for an exchange or refund. After 30 days, we’ll repair or replace the product in accordance with the terms of the UK’s Consumer Rights Act 2015.

Returns of gifts

If you are returning a gift, please remember to include the original order number, or name of the person who placed the order, with your return. Refunds for gifted items can only be made to the original payment account otherwise we can offer an exchange.

Duties and taxes

Please note that import taxes are non-refundable.

Shopping Bag