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FAQ's

Please view our return policy here.

You have 30 days from the date you received your order to return any unwanted items.

You will receive a return form with your items. Please complete the return form describing the reason for your return and whether you require an exchange or a refund. Please note, we do not offer free returns. It is your responsibility to arrange a return to us, we recommend using a secure tracked service.

Exchanges are subject to availability. We will happily exchange your item if it is in stock, but if the item which you require an exchange for is out of stock, we will contact you offering a refund or an alternative. Exchanges are shipped free of charge so you will not need to pay for delivery twice.

Yes, you can return any item providing that it is in its original condition and with the labels still attached.

Yes, however we are only able to refund to the original payment method.

Please send an email with a photo of the damage to the item and packaging (if applicable) to customerservice@angels-face.co.uk as soon as possible. Please note, we will not be able to process your claim without photographic evidence.

Please send an email with a photo of the parcel, contents you have received and any damage to customerservice@angels-face.co.uk as soon as possible. Please note, we will not be able to process your claim without photographic evidence.

Once a return package is received, it may take 2-5 business days to process. Once the return has been approved, the exchange/ refund will be processed. Please note, refunds may take 2 to 10 business days to post back into your account.

The returns address can be found on the return form, or find it below:
Angel’s Face Returns
Unit 16 Hill Park Farm
Wrotham Hill Road
Sevenoaks, Kent
TN15 7QA

We accept the following forms of payment: Visa, MasterCard, American Express, Discover, Diners Club, Maestro, Shop Pay, PayPal, Apple Pay and Google Pay.

Your credit or debit card will be charged as soon as you place your Angel’s Face order.

We do our best to ship orders as quickly as possible. Generally, orders placed before 1pm are shipped on the same day. However, during busier periods, it may take 1 - 3 business days to fully process and ship your order.

Yes, we ship worldwide! Please note however, that some countries may charge Duties and Taxes which would be collected upon delivery. It is the recipient’s responsibility to determine if these fees apply and to pay them.

In order to provide affordable shipping rates, we use a variety of reliable carriers depending on the destination. The shipping companies which we work with include: Royal Mail, DPD, TNT and FedEx.

Delivery times are normally 1-3 days for UK orders, depending on what delivery service you choose. For international orders, it can be 7-14 working days depending on carrier and destination. Please note that international orders may experience delays due to local customs clearance procedures which we are unable to control.

Once your order has been shipped, you will receive an email with your tracking information. Additionally, you can see the status of your order by logging in to your account.

We will do our best to help and amend your order for you. However, this is only possible if your order has not been processed yet. We recommend you contact us immediately if you wish to make changes to your order.

Generally, our products are true to size.

You can view size information by clicking on 'Size Guide' on the product page that you are interested in.

You can find washing and care instructions on the labels sewn in the garment. Some of our styles are delicate, so please follow the washing instructions carefully to avoid damage.

Please email us as soon as possible at customerservice@angels-face.co.uk with "Urgent" in the subject line. Please note that we can only cancel/update orders before they've been processed.

If you have created an account, you can check the order status by logging into your account area. Alternatively, you will be notified on your order progress via email.

Please email us as soon as possible to customerservice@angels-face.co.uk with "Urgent" in the subject line. We will do our best to update the delivery address before your order ships.

All our tutus come in beautiful Angel’s Face branded hat boxes as standard. Gift boxes for all other skirts and products can added at the cart page.

Yes, we offer eGift Cards which you can purchase here. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code. 

Discounts can only be added pre-purchase and cannot be added after an order is placed.

Gift Cards are valid for 12 months from the purchase date.

Yes, you can!

Yes, you can!

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.

We love seeing images of our gorgeous fans wearing our products! If you have pictures that you’d like us to see and share, please email them to customerservice@angels-face.co.uk

Please e-mail your proposal to press@angels-face.co.uk but please note that due to the amount of collaboration requests that we receive, we are only able to reply to successful applicants.

Please e-mail sales@angels-face.co.uk for all wholesale enquiries.

Earn points when you refer friends or every time you shop (1 point for every £1 you spend when logged in). Then turn your points into amazing discounts!

You’ll also have early access to sales, member-only giveaways, anniversary points, and the chance to win exclusive prizes. The higher the tier, the better the reward! Check out the full list of ways to earn points & rewards here.

If you're an existing account holder, simply login to your account. If you don't already have an account with us, you can create one here!

Give your friends £10 off their first order of £90 and get 100 points in your account when each referral successfully places an order.

Please note that this must be your friend's first order and minimum spend for every order is £90. You must also use the same email address that received the code in order for your discount code to work.

Start referring here!

Because you earn points with Pounds spent, you will also lose points for every Pound refunded.

If you return for a gift card or an exchange, you will keep the points earned! However, you will not receive new points when your gift card or exchange is issued or redeemed.

If you’ve made a recent purchase and used another email address, you will earn points for that email address only. Unfortunately, points cannot be transferred from one email to another.

Please ensure that you're logged in to the correct email account for all future purchases.

Unfortunately, it is not currently possible to change the email address associated with your loyalty account.

Yes! Check out all the ways to earn points & perks here.

You can only earn points on purchases made with a debit card or credit card. Gift card purchases will not earn points toward your account. If you use both a gift card and a debit/credit card on an order you will only earn points on the amount paid by the debit/credit card.

Yes, but only if you return items and lose points which drop you below the threshold.

If after 2 hours you still don’t see your points posted, don’t worry! Reach out to us via the contact form here and select The Angel's Loyalty Club from the dropdown menu.

You can track your points by logging into your Angel's Face account and navigating to your dashboard. Your points should automatically post to your account within minutes of placing your order!

Your Rewards points only start accruing once you join the program.

Yes, your points will expire after 1 year of inactivity, but you will receive a reminder before they do.

Earning points is simple and there are many ways to do it! Find out how here.

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Materials

Materials

Quality fabrics and easy to wash materials

Quality

Quality

Exquisite finishing touches to make each item extra special

Packaging

Packaging

Beautifully wrapped and packed for the perfect gift solution

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