What is your question about?
We accept the following forms of payment: Visa, MasterCard, American Express, PayPal and Alipay.
Your credit or debit card will be charged as soon as you place your Angel’s Face order.
We do our best to ship orders as quickly as possible. Generally, orders placed before 1pm are shipped on the same day. However, during busier periods, it may take 1 - 3 business days to fully process and ship your order.
Yes, we ship worldwide! Please note however, that some countries may charge Duties and Taxes which would be collected upon delivery. It is the recipient’s responsibility to determine if these fees apply and to pay them.
In order to provide affordable shipping rates, we use a variety of reliable carriers depending on the destination. The shipping companies which we work with include: Royal Mail, DPD, TNT and FedEx.
Delivery times are normally 1-10 working days depending on carrier and destination.
Once your order has been shipped, you will receive an email with your tracking information. Additionally you can see the status of your order by logging in to your account.
We will do our best to help and amend your order for you. However, this is only possible if your order has not been processed yet. We recommend you contact us immediately if you wish to make changes to your order.
Please view our return policy here.
You have 30 days from the date your item shipped to return the item.
You will receive a return form with your items. Please complete the return form describing the reason for your return and whether you require an exchange or a refund. Please note, we do not offer free returns. It is your responsibility to arrange a return to us, we recommend using a secure tracked service.
Exchanges are subject to availability. We will happily exchange your item if it is in stock, but if the item which you require an exchange for is out of stock, we will contact you offering a refund or an alternative. Exchanges are shipped free of charge so you will not need to pay for delivery twice.
Yes, you can return any item providing that it is in its original condition and with the labels still attached.
Please send an email with a photo of the damage to customerservice@angels-face.co.uk as soon as possible.
Once a return package is received, it may take 2-5 business days to process. Once the return has been approved, the exchange/ refund will be processed. Please note, refunds may take 2 to 10 business days to post back into your account.
The returns address can be found on the return form, or find it below:
Generally, our products are true to size.
Yes, please see our size chart here.
All our tutus come in beautiful Angel’s Face branded hat boxes as standard. Gift boxes for all other skirts and products can be purchased separately here.
Each Friday, we share images of our beautiful fans wearing our products via newsletter and social media. If you have pictures that you’d like us to see and share, please email them to customerservice@angels-face.co.uk or upload them directly to your Instagram and tag us via @angelsfaceofficial and #angelsface.
Please complete this influencer form and somebody will be in touch if you are successful.
Please complete this wholesale form and somebody from the sales team will be in touch.
